Paul Fredrick
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Paul Fredrick Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paul Fredrick has 2.0 star rating based on 24 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Paul Fredrick to a friend or colleague.
- Rating Distribution
Pros: Appearance of products on website, Great product, Monogram on the sleeve.
Cons: You failed to deliver what was promised, Customer service can not change your info, Disrespect for customer loyalty.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paul Fredrick has 2.0 star rating based on 24 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Paul Fredrick to a friend or colleague.
- Rating Distribution
Pros: Appearance of products on website, Great product, Monogram on the sleeve.
Cons: You failed to deliver what was promised, Customer service can not change your info, Disrespect for customer loyalty.Recent recommendations regarding this business are as follows: "Take you business to another place", "Avoid them", "Don't shop with this company but if you don't don't pay for "next-day Shipping"".
Most users want Paul Fredrick to offer a solution to their issues.
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Paul Fredrick Reviews
"I couldn’t get my shipping address changed"
Make sure your info is correct befor placing your order customer service can make any adjustments to your order
"Paul Fedrick claimed to be from US Bank but wasn't"
January 12, 2023 I was working on my computer and I had a virus. I called the Microsoft number shown and they removed the virus. At 8:05 a.m. I had a call from...
Costa Mesa, California
Paul Fedrick claimed to be from US Bank but wasn't
January 12, 2023
I was working on my computer and I had a virus. I called the Microsoft number shown and they removed the virus.
At 8:05 a.m. I had a call from 201 834-**** (Paul Fredrick) He told me that someone had purchased $3000 worth of child *** (www.pornhub.com) 217-290-**** (1/15/2024 text mail subscriber not available leave a message) using my checking account, and that it was verified at 4:50 a.m., that if the charge went through it would be on my record.
He asked me to go to the US Bank, 360 W. 19th Street, Costa Mesa, 92627 · (949) 642-**** and withdraw $2000 from savings and $1000 from checking. He had a Uber car pick me up and take me there. When Id withdrawn the money he had another Uber car pick me up and take me to a donut shop at 706 W. Bay St. Newport Beach 92661.
I was instructed to go in and find a yellow Bitcoin machine-it was a gray machine with a yellow box at the tope. Mr. Fedrick walked me through how to use the machine and then had a Uber take me home. He said that US Bank would pay for the three trips, but the the amounts were deducted from my account.
On Friday the 13th, Mr. Fedrick wanted me to go to Smart & Final, 707 W 19th St, Costa Mesa, CA 92627 Phone: (949) 548-**** and purchase two $500 Apple Gift Cards. On my way there Dede Wilson (949) 836-**** and Trudy Wilson (714) 457-**** stopped me and when I explained what was happening, Dede told me it was a scam. I did go to Smart and Final and learnt that they do not sell Apple Gift Cards.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I couldn’t get my shipping address changed
- Great product
- Customer service can not change your info
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Poor quality of product, poor customer service
Company fixed the issue and I have been provided with partial refund. (several radio buttons were appropriate) I received an email then a phone call from company director.
Appropriate apology, gracious offer of not only replacement of item in question but an offer of a second item free of charge, which turned out, generously, to be two items.
We had a lengthy discussion about customer service and person to person interactions, about which we agreed. Now, I will shop there again..
I had been a satisfied customer of this company for many years, having bought about a dozen shirts and some other items. Ive just had an unpleasant and insulting email exchange with their customer service department.
Recently, having waited for the right occasion I wore it and then washed it for the first time. I will attempt to attach a photo at the end, but what happened was that the collar began separating from the body of the shirt. As always, Id followed the washing instructions. I asked for a replacement.
Their response was that I must have washed it many times, or sent it out for professional cleaning (which they, interestingly, dont recommend), or even ironed it (I never iron a wash and wear shirt, thats the point). I wrote back suggesting they must have misunderstood me and they doubled down on their assertion that I was lying. They offered me a modest discount on a newly purchased shirt. I told them not only had they lost me (and, I hope, many of my friends and colleagues) as customers, but that Id write this post and would try to spread the unhappy word as broadly as I could.
I am even considering joining Twitter and Instagram so that I might let more people know. Ive dealt with a lot of customer service operations in my more than five decades as an adult but this is the worst experience I can recall.
Any advice about how to share my experience more broadly is welcome.
You know, I dont wear, or buy, that many dress shirts anymore, and I certainly dont mind spending what I paid them (or anyone else) for a decent one. This is one of those rare, rare occasions where its really not about the money.
- Disrespect for customer loyalty
- Horrible customer service
- Quality of shirt
Preferred solution: Apology
User's recommendation: Avoid them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Estero, Florida
Pants were hemmed the wrong length
Preferred solution: I would like a refund of the charge to hem the pants -- $15.
User's recommendation: Take you business to another place
Narberth, Pennsylvania
Not for your sight
Non delivery
- You failed to deliver what was promised
Preferred solution: Deliver product or service ordered
Atlanta, Georgia
Return refund inquiry
I bought two shirts, I haven't got my refund yet,but it doesn't take you long to get the money, I will never order a single thing from Paul Fredrick again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fasle and misleading advertising
Preferred solution: refund my shipping cost of $39.00
User's recommendation: Don't shop with this company but if you don't don't pay for "next-day Shipping"
Memphis, Tennessee
Be careful
As a loyal customer of Paul Fredrick for almost 2 decades, I've had a few minor issues over the years. Lately, its seems something is wrong with the quality of product, shipping and service.
Long story short; ordered pair of shoes. Received order; incorrect shoes but making it worse, the shoes were USED!. Called Cust. Serv., was told corrected order would go out with 2 day delivery.
Nope. Noticing I had not received an email with shipment notification, I again called Cust. Serv. as the status on their website read "in process." Was informed the order was still in warehouse and "supervisor" then released it for shipping.
WHAT? You're telling me that I have to wait another week for an order YOU screwed up yet cannot tell me WHY it didn't ship other that a supervisor had not 'RELEASED FOR SHIPMENT?"
IF this were an isolated incident, I would certainly understand human error. Problem? It's not.
Same thing happened less than a year ago. Wrong order, wrong shoes....you get the picture. I have sent a letter to Neal Black, CEO, but doubt I hear back.
Bottom line?
I don't know what's going on with Paul Fredrick but from this point forward, I will think twice before buying from them again. The end of this most recent debacle has yet to be written.
Can’t complete an order.
- Nice clothes
- Horrible customer service
Preferred solution: Let the company propose a solution
Customer Dis-Service.
- You failed to deliver what was promised
Preferred solution: Let the company propose a solution
Thanks for the Warning
- Appearance of products on website
- Horrible customer reviews for quality and service
Naples, Florida
THE WORST
Satisfied customer
Bad warranty
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